[Paraview] Why are certain Paraview users ignored on this list?

[iusadhfoias sidufasipudf]

Dear Mathieu, dear list,
I meant to send another post to the list, asking what was wrong with this
post of mine:
https://public.kitware.com/pipermail/paraview/2018-May/042654.html
Accidentally, I only sent it to Mathieu, and he replied that Kitware
doesn't have enough Catalyst experts. Well, one person familiar with
starting a Catalyst session would be enough to check whether this is a
serious bug or a problem on my side. It doesn't take an expert. I got the
impression that Kitware is actively promoting Catalyst as _the_ next big
thing. If such a bug cannot be dealt with by Kitware, I'll rather develop
my own Catalyst replacement than waiting for solutions.

At least, it explains another ignored Catalyst question by Zhe, if Kitware
cannot answer Catalyst related questions.

However, I can't stop wondering whether it's really the content or how well
posed a question is and not the names of the users that ask, which decides
whether they receive an answer or not. I may return to this thread later
with more examples.

Many thanks,
Jussuf


On Mon, May 28, 2018 at 1:14 PM, Mathieu Westphal <
mathieu.westphal at kitware.com> wrote:

> Hi Jussuf
>
> I would suggest reading this : http://www.catb.org/esr/faqs/
> smart-questions.html
>
> To answer specifically your questions, this is a community managed mailing
> list.
> If nobody knows the answer for the questions you're asking, or if it takes
> too long to investigate the issue, it is likely that nobody will answer.
>
> You can also have professional support for ParaView at kitware.com
>
> Best regards,
>
> Mathieu Westphal
>
> On Mon, May 28, 2018 at 12:41 PM, iusadhfoias sidufasipudf <
> asduifhssauidf at gmail.com> wrote:
>
>> Dear experienced Paraview users,
>> I wonder how you decide which posts to answer and which to ignore.
>>
>> My impression is that your decision doesn't depend whether questions are
>> well expained or whether you can help people a lot with minimal effort from
>> your side. Instead it seems like you look at the user's name, and if it
>> originates from a different culture, you tend to prefer other help requests.
>>
>> Why else do you completely ignore questions for example from  王哲 (Zhe),
>> from myself and a few others?
>>
>> What can we do to get a little attention?
>>
>> Many thanks,
>> Jussuf
>>
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