[vtkusers] VTK Incident support ?

[David E DeMarle]

Yes if you really are stuck I think someone at Kitware could debug
that problem for you through incident support if you can minimize the
amount of code needed to replicate the problem and send it along with
the support request.

A couple of suggestions first:
* Look for uninitialized variables in your code, those are the source
of many works-in-debug-doesn't-work-in-release problems.
* Try using dependency walker to see if there is a library problem in
the release built version and not the debug built version.

On the mechanics on incident support - you can just buy it from our
store (see the "buy now" button right off of
http://www.kitware.com/products/support.html. Once you've done that
you get an email with their invoice number, and instructions on how to
create an account on our help desk. Create a ticket there for the
incident and reference the invoice number in that ticket.


David E DeMarle
Kitware, Inc.
R&D Engineer
28 Corporate Drive
Clifton Park, NY 12065-8662
Phone: 518-371-3971 x109



On Mon, Aug 1, 2011 at 12:17 AM, Ashika Umanga Umagiliya
<aumanga at biggjapan.com> wrote:
> Greetings VTKers,
> This is regarding the issue I asked before at
> - http://public.kitware.com/pipermail/vtkusers/2011-July/117584.html
> It seems this issue is more specific my logic.May be it has something to do
> with the way I arrange QT widgets with QVTKWidget.
> I figure out the point where the error occurs but not quite sure how to fix
> it.(when I comment out few lines it works,but it hide several widgets I
> needed in my app)
> Is it possible to request "Incident Support" to this kind of issue ?
> Thank you,
> umanga
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