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    <p>Dear Amine,</p>
    <p>While Todd's response is logically correct, I think it is
      heartless and undermines the whole point of an open source
      community. <br>
    </p>
    <p>I can understand your disappointment that you have not received
      any response. It might even be because, as Todd stated, that your
      queries are too broad. However, I think with a bit more info you
      can put yourself if a better position by going through the
      examples in the <a moz-do-not-send="true"
        href="https://www.kitware.com/products/books/VTKTextbook.pdf">now
        freely available documentation</a> which is of a very high
      standard. It seems to me that within the documentation you can
      find good enough hints to your questions to solve them or
      ultimately frame them in a way that invites more responses.</p>
    <p>Don't despair. Keep at it. For every heartless comment there will
      be some that spur you on to keep going.</p>
    <p>Best wishes,<br>
    </p>
    <pre class="moz-signature" cols="72">Paul K. Korir, PhD
Scientific Programmer
EMBL-EBI
01223494422</pre>
    <div class="moz-cite-prefix">On 08/12/2017 08:30, Todd via vtkusers
      wrote:<br>
    </div>
    <blockquote type="cite"
      cite="mid:0855cf13-11a4-427d-82df-943f20db3a86@email.android.com">
      <div dir="auto">
        <div>Hi Amine
          <div dir="auto"><br>
          </div>
          <div dir="auto">Since it is a mailing list and not a support
            service, no one is obliged to respond at all. </div>
          <div dir="auto"><br>
          </div>
          <div dir="auto">I would suppose your questions are too
            general.</div>
          <br>
          <div class="gmail_extra"><br>
            <div class="gmail_quote">On 8 Dec 2017 8:43 p.m., Amine
              Aboufirass <a class="moz-txt-link-rfc2396E" href="mailto:amine.aboufirass@gmail.com"><amine.aboufirass@gmail.com></a> wrote:<br
                type="attribution">
              <blockquote class="quote" style="margin:0 0 0
                .8ex;border-left:1px #ccc solid;padding-left:1ex">
                <div dir="ltr">Hello,
                  <div><br>
                  </div>
                  <div>In the last month or so, I have sent over 4
                    detailed messages with legitimate queries on vtk
                    functionality to the vtk users mailing list, the vtk
                    developers mailing list and also the kitware support
                    line. The kitware support always either 1)  refer me
                    back to the mailing lists or 2) propose paid
                    support. I am getting no support from the
                    users/developers mailing list.</div>
                  <div><br>
                  </div>
                  <div>Some of the questions I hve been sending include
                    the following:</div>
                  <div>
                    <ul>
                      <li>subject: ExtractByLocation (sent on
                        01-Dec-2017)<br>
                      </li>
                      <li>subject: write unstructured grid vtk file to
                        query-able database format (sent in 11-Nov-2017)</li>
                      <li>subject: trying to extract points by location
                        (sent in 11-Nov-2017)</li>
                      <li> subject: Extracting selection from
                        UnstructuredGridDataset using python (sent in
                        16-Nov-2017)</li>
                    </ul>
                  </div>
                  <div>I believe my questions are appropriate for the
                    mailing list and I do not understand why they are
                    not getting any response. I have also checked the
                    mailing list options to make sure I am not blocking
                    responses and I don't think I am.</div>
                  <div><br>
                  </div>
                  <div>Is vtk an open source tool? or does one need to
                    be part of some special community to receive support
                    for basic functionality which comes with the free
                    package?</div>
                  <div><br>
                  </div>
                  <div>Thanks for your consideration and look forward to
                    hearing from you.</div>
                  <div><br>
                  </div>
                  <div>Regards,</div>
                  <div><br>
                  </div>
                  <div>Amine</div>
                </div>
              </blockquote>
            </div>
            <br>
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</pre>
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