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<p>Dear Amine,</p>
<p>While Todd's response is logically correct, I think it is
heartless and undermines the whole point of an open source
community. <br>
</p>
<p>I can understand your disappointment that you have not received
any response. It might even be because, as Todd stated, that your
queries are too broad. However, I think with a bit more info you
can put yourself if a better position by going through the
examples in the <a moz-do-not-send="true"
href="https://www.kitware.com/products/books/VTKTextbook.pdf">now
freely available documentation</a> which is of a very high
standard. It seems to me that within the documentation you can
find good enough hints to your questions to solve them or
ultimately frame them in a way that invites more responses.</p>
<p>Don't despair. Keep at it. For every heartless comment there will
be some that spur you on to keep going.</p>
<p>Best wishes,<br>
</p>
<pre class="moz-signature" cols="72">Paul K. Korir, PhD
Scientific Programmer
EMBL-EBI
01223494422</pre>
<div class="moz-cite-prefix">On 08/12/2017 08:30, Todd via vtkusers
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:0855cf13-11a4-427d-82df-943f20db3a86@email.android.com">
<div dir="auto">
<div>Hi Amine
<div dir="auto"><br>
</div>
<div dir="auto">Since it is a mailing list and not a support
service, no one is obliged to respond at all. </div>
<div dir="auto"><br>
</div>
<div dir="auto">I would suppose your questions are too
general.</div>
<br>
<div class="gmail_extra"><br>
<div class="gmail_quote">On 8 Dec 2017 8:43 p.m., Amine
Aboufirass <a class="moz-txt-link-rfc2396E" href="mailto:amine.aboufirass@gmail.com"><amine.aboufirass@gmail.com></a> wrote:<br
type="attribution">
<blockquote class="quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Hello,
<div><br>
</div>
<div>In the last month or so, I have sent over 4
detailed messages with legitimate queries on vtk
functionality to the vtk users mailing list, the vtk
developers mailing list and also the kitware support
line. The kitware support always either 1) refer me
back to the mailing lists or 2) propose paid
support. I am getting no support from the
users/developers mailing list.</div>
<div><br>
</div>
<div>Some of the questions I hve been sending include
the following:</div>
<div>
<ul>
<li>subject: ExtractByLocation (sent on
01-Dec-2017)<br>
</li>
<li>subject: write unstructured grid vtk file to
query-able database format (sent in 11-Nov-2017)</li>
<li>subject: trying to extract points by location
(sent in 11-Nov-2017)</li>
<li> subject: Extracting selection from
UnstructuredGridDataset using python (sent in
16-Nov-2017)</li>
</ul>
</div>
<div>I believe my questions are appropriate for the
mailing list and I do not understand why they are
not getting any response. I have also checked the
mailing list options to make sure I am not blocking
responses and I don't think I am.</div>
<div><br>
</div>
<div>Is vtk an open source tool? or does one need to
be part of some special community to receive support
for basic functionality which comes with the free
package?</div>
<div><br>
</div>
<div>Thanks for your consideration and look forward to
hearing from you.</div>
<div><br>
</div>
<div>Regards,</div>
<div><br>
</div>
<div>Amine</div>
</div>
</blockquote>
</div>
<br>
</div>
</div>
</div>
<br>
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</blockquote>
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